The Challenge: Eliminating calculation errors and simplifying order taking
A restaurant owner was facing recurring issues affecting both productivity and margins: manual handling of receipts by a student team. The complexity of the menu, combined with numerous customisation options (extras, ingredient removals), frequently led to calculation errors, missed items on the bill, and slower service. These inaccuracies distorted daily accounting and created friction with customers at bill time.
The Solution: An intuitive, tailored point-of-sale (POS) system
We built a custom restaurant management application that perfectly mirrors the structure of the menu:
Visual, Intuitive Item Selection: The interface lets waiters build orders in just a few taps, with no manual price entry. Each item is preconfigured with its exact price.
Granular Management of Customisations: The system natively supports "à la carte" logic:
- Adding Extras: Automatic price increase when adding options (e.g. extra cheese, special sauce).
- Removing Ingredients: Ability to remove items based on customer preferences or allergies, clearly highlighted for the kitchen to avoid preparation errors.
Automatic, Error-Proof Calculation: The bill total is generated instantly and with full accuracy, regardless of the number of modifications applied to the order. No more manual checks or stressful mental maths for student staff.
The Results: Peace of mind in the dining room and preserved margins
Deployment of the tool fundamentally changed the restaurant’s daily operations:
- Zero billing errors: Removing manual calculation eliminated revenue losses due to forgotten items or price mistakes.
- Time savings and productivity: Order taking is faster, allowing staff to focus on welcoming guests and providing service rather than admin work.
- Improved customer satisfaction: Accurate bills, correctly prepared orders and smoother service all contribute to stronger customer loyalty.
This intervention was carried out in 2025 and is in use since.